Terms of Use

Last Updated: September 8, 2026

Welcome to Qynorevix.

These Terms of Use govern your access to and use of qynorevix.com, including the content, features, services, and purchasing functions available through our website.

By visiting, browsing, creating an account where available, placing an order, or otherwise using this website, you agree to be bound by these Terms of Use and any policies referenced on our site.

If you do not agree with these terms, please discontinue use of the website.

1. About Qynorevix

The website qynorevix.com is operated by:

Company: Zasco Hongkong Limited

Company Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

Email: support@qynorevix.com
Phone: (775) 264-1660

Throughout these Terms, “Qynorevix,” “we,” “us,” and “our” refer to the business operating this website.

2. Eligibility to Use the Website

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

You may not use our website for any unlawful or unauthorized purpose.

3. Changes to These Terms

We may revise these Terms of Use from time to time to reflect changes in:

Business operations
Website functionality
Products or services
Legal requirements
Regulatory obligations
Security practices

Updated terms will be posted on qynorevix.com with a revised “Last Updated” date.

Your continued use of the website after changes are posted may constitute acceptance of the revised terms where permitted by law.

4. Website Access

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily or permanently:

Suspend parts of the website
Modify features
Restrict access
Perform maintenance
Remove content
Change website functionality

We are not responsible for temporary interruptions caused by technical issues, maintenance, third-party systems, internet failures, or circumstances outside our reasonable control.

5. Product Information

We make reasonable efforts to present product information accurately.

However, product descriptions, photographs, colors, dimensions, specifications, materials, packaging, and other details may occasionally contain minor differences or errors.

Actual product appearance may vary because of:

Screen settings
Lighting conditions
Production batches
Manufacturing updates
Photography
Packaging changes

We reserve the right to correct product information, update descriptions, or modify product details where appropriate.

6. Pet Product Responsibility

Our products may be designed for pets, pet owners, travel, feeding, grooming, play, comfort, or everyday pet care.

Customers are responsible for determining whether a product is appropriate for their individual pet.

Suitability may depend on factors including:

Pet size
Breed
Age
Weight
Behavior
Activity level
Chewing habits
Health considerations

Always supervise pets when appropriate and discontinue use of any product that becomes damaged, unsafe, excessively worn, or unsuitable.

Product information on our website is not a substitute for professional veterinary advice.

7. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is not necessarily accepted merely because payment authorization has been received.

We reserve the right to reject or cancel an order where permitted by law, including in situations involving:

Pricing errors
Product unavailability
Suspected fraud
Payment issues
Incorrect product information
Shipping restrictions
Duplicate or abnormal orders

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued where applicable.

8. Pricing

Prices shown on qynorevix.com may change without prior notice.

We may offer:

Promotional pricing
Limited-time discounts
Bundle offers
Coupon codes
Special campaigns

Promotions may be subject to separate conditions and availability.

If a clear pricing error occurs, we may correct the error and contact you regarding the affected order where necessary.

9. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by independent third-party payment providers.

We are not responsible for delays or declines caused by banks, card issuers, payment processors, fraud-screening systems, or other financial institutions outside our control.

10. Shipping and Delivery

Shipping is subject to our current Shipping Policy.

Delivery estimates are generally provided for reference and may vary due to:

Carrier operations
Destination
Customs
Weather
Holidays
Transportation disruptions
Incorrect addresses
Other external events

Customers are responsible for providing complete and accurate shipping information.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our applicable Return Policy and any other relevant store policies.

Customers should contact support@qynorevix.com before returning merchandise.

Do not send products to our company address unless our customer support team has specifically instructed you to do so.

12. Accounts

If account functionality is available, you may be responsible for:

Maintaining accurate account information
Protecting your password
Keeping login credentials confidential
Restricting unauthorized access to your device or account

You are responsible for activity occurring through your account to the extent permitted by law.

Please contact us if you believe your account has been accessed without authorization.

13. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when:

Creating an account
Placing an order
Submitting forms
Contacting customer support

You are responsible for correcting inaccurate information when necessary.

We are not responsible for delays or losses caused by incorrect customer-provided information.

14. Prohibited Uses

You may not use this website to:

Violate applicable laws or regulations
Commit fraud
Submit false or misleading information
Interfere with website security
Introduce malware, viruses, or harmful code
Attempt unauthorized access to systems or accounts
Scrape, copy, or extract website data improperly
Impersonate another person or organization
Infringe intellectual property rights
Harass or harm others
Circumvent technical restrictions
Engage in activity that disrupts website operation

We may restrict or terminate access if these Terms are violated.

15. Intellectual Property

Unless otherwise stated, content available on qynorevix.com may be owned by or licensed to Qynorevix or its licensors.

This may include:

Logos
Product photography
Graphics
Text
Page layouts
Branding
Videos
Icons
Website design
Marketing content

You may not reproduce, republish, distribute, modify, sell, license, or commercially exploit protected content without authorization, except where permitted by law.

16. Limited Personal Use

You may use our website and its content for lawful personal shopping and informational purposes.

This permission does not grant ownership of any intellectual property.

Commercial copying, resale of website content, automated extraction, or unauthorized reproduction is prohibited.

17. User Content

If you submit content such as:

Reviews
Photos
Comments
Feedback
Suggestions
Testimonials

you represent that you have the right to provide that content.

Where permitted by law and subject to applicable privacy requirements, you grant us a non-exclusive right to use, reproduce, display, adapt, or publish submitted content for legitimate business purposes.

You must not submit content that is unlawful, defamatory, infringing, fraudulent, abusive, or harmful.

18. Feedback and Suggestions

If you voluntarily provide ideas, suggestions, recommendations, or other feedback about our products or website, we may use that feedback to improve our business without creating an obligation to compensate you, unless otherwise agreed in writing.

19. Third-Party Services

Our website may use or link to third-party services, including:

Shopify
Payment processors
Shipping providers
Analytics services
Advertising platforms
Social media
External websites

Third-party services are governed by their own terms and policies.

We do not control independent third-party websites and are not responsible for their content, availability, security, or privacy practices.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review that policy to understand how personal information may be collected, used, disclosed, and protected.

21. Promotions

Promotional offers may include separate eligibility requirements, start and end dates, purchase thresholds, product exclusions, quantity limitations, or other conditions.

We reserve the right to interpret and administer promotions in accordance with their stated terms and applicable law.

Discounts may not always be combined unless expressly allowed.

22. Website Errors

There may occasionally be typographical errors, inaccurate information, or omissions relating to:

Product descriptions
Pricing
Promotions
Shipping
Availability
Specifications

We reserve the right to correct such errors and update information without prior notice where appropriate.

Where an error materially affects an order, we may contact the customer or cancel the affected transaction where legally permitted.

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be available
All content will be error-free
Website functions will be uninterrupted
Technical defects will always be corrected immediately
Third-party services will operate without interruption

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Qynorevix and Zasco Hongkong Limited will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website.

This may include loss arising from:

Website interruptions
Third-party services
Customer misuse of products
Unauthorized account activity
External shipping delays
Events outside our reasonable control

Nothing in these Terms limits liability where limitation is prohibited by law.

25. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or expenses resulting from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of another party's rights
Misuse of our services

This provision will apply only to the extent enforceable under applicable law.

26. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such events may include:

Natural disasters
Severe weather
War
Civil unrest
Labor disputes
Public health emergencies
Government restrictions
Carrier disruptions
Internet outages
Supply chain interruptions

Our obligations may be delayed for the duration of such circumstances where permitted by law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

28. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

29. Entire Agreement

These Terms of Use, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies referenced on the website, form the agreement governing your use of qynorevix.com.