Last Updated: September 8, 2026
These Terms of Purchase apply to all orders placed through qynorevix.com.
By submitting an order through our website, you agree to these Terms of Purchase together with our applicable Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on our store.
If you do not agree with these terms, please do not complete a purchase.
1. Seller Information
Purchases made through qynorevix.com are offered by:
Company: Zasco Hongkong Limited
Company Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG
Email: support@qynorevix.com
Phone: (775) 264-1660
Throughout these Terms, “Qynorevix,” “we,” “us,” and “our” refer to the business operating this online store.
2. Placing an Order
By submitting an order, you are making an offer to purchase the products selected at checkout.
After an order is submitted, you may receive an order confirmation. This confirms that we have received your order request, but it does not necessarily mean that the order has been finally accepted or fulfilled.
An order may be subject to review for:
- Product availability
- Payment authorization
- Fraud prevention
- Shipping eligibility
- Pricing accuracy
- Address verification
- Order quantity
- Other operational requirements
We reserve the right to refuse or cancel an order where permitted by law.
3. Order Acceptance
Your purchase is considered accepted once the order has been approved for fulfillment or otherwise confirmed by us.
We may decline or cancel an order for reasons including:
- Product unavailability
- Pricing or description errors
- Payment failure
- Suspected fraud or misuse
- Shipping restrictions
- Abnormal purchase activity
- Duplicate orders
- Regulatory limitations
If an order is cancelled after payment has already been collected, an appropriate refund will be issued where applicable.
4. Product Information
We aim to provide accurate product descriptions, images, specifications, features, colors, and other details.
However, minor differences may occur due to:
- Lighting
- Screen settings
- Photography
- Manufacturing variations
- Production batches
- Packaging updates
- Product improvements
We reserve the right to update product information when necessary.
Customers are responsible for reviewing the product page before completing a purchase.
5. Pet Product Suitability
Because Qynorevix sells pet-related products, customers are responsible for determining whether a particular item is suitable for their pet.
Suitability may depend on:
- Species
- Breed
- Size
- Weight
- Age
- Activity level
- Behavior
- Chewing habits
- Individual needs
Products should be used according to their intended purpose.
Inspect pet products regularly and stop using any item that becomes damaged, excessively worn, broken, unsafe, or unsuitable.
Nothing on our website should be interpreted as veterinary or medical advice.
6. Prices
Product prices are displayed on qynorevix.com and may change from time to time.
We may offer:
- Promotional discounts
- Bundle pricing
- Limited-time sales
- Coupon codes
- Quantity discounts
- Special offers
The price applicable to an order is generally the price displayed and accepted during checkout, subject to correction of obvious errors where permitted by law.
7. Pricing Errors
Although we make reasonable efforts to display accurate prices, errors may occasionally occur.
If a product is listed at an incorrect price, we may:
- Contact you for instructions
- Correct the pricing information
- Cancel the affected order
- Refund any amount already collected where appropriate
We are not required to fulfill an order at an obviously incorrect price where applicable law permits correction.
8. Taxes and Duties
Applicable taxes may be calculated or collected depending on your location, destination, and legal requirements.
International orders may also be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Government charges
- Carrier fees
Unless otherwise stated during checkout, these additional charges may be the responsibility of the customer.
9. Payment
Available payment methods are shown at checkout.
By submitting payment information, you confirm that:
- The information provided is accurate
- You are authorized to use the selected payment method
- Sufficient funds or credit are available
- The transaction complies with applicable law
Payments may be processed through third-party payment providers.
We may not directly receive or store your complete payment card information.
10. Payment Authorization
An order may be subject to authorization, verification, or security screening before fulfillment.
Payment may be declined by:
- Your bank
- Card issuer
- Payment provider
- Fraud-prevention system
- Other financial service provider
Qynorevix is not responsible for declines or delays caused by independent payment institutions.
11. Currency
Prices may be displayed in one or more currencies depending on your location or website settings.
If your payment method is denominated in a different currency, your bank or payment provider may apply:
- Currency conversion
- Exchange-rate adjustments
- Foreign transaction fees
- Other charges
These charges are controlled by your financial institution and are not generally collected by Qynorevix.
12. Promotional Codes
Promotional or discount codes must generally be entered and successfully applied before checkout is completed.
Discount codes may be subject to:
- Expiration dates
- Minimum purchase values
- Product restrictions
- Geographic restrictions
- Usage limits
- Single-use conditions
- Combination restrictions
Unless specifically stated otherwise, promotions may not be combined.
13. Bundle and Multi-Buy Promotions
Some products may be offered as:
- Buy-one-get-one promotions
- Multi-item bundles
- Quantity discounts
- Free-item offers
- Package deals
Where a return affects the conditions of a bundle or promotion, the refund amount may be recalculated based on the value of the items retained.
Any adjustment will be made in accordance with the relevant promotional terms and applicable law.
14. Product Availability
All orders are subject to product availability.
Items may become unavailable after an order is submitted due to:
- Inventory changes
- Supplier availability
- Stock discrepancies
- High demand
- Fulfillment issues
If an item becomes unavailable, we may contact you and offer an appropriate solution, which may include cancellation or refund.
15. Order Quantities
We may limit quantities purchased per:
- Customer
- Household
- Order
- Payment method
- Shipping address
- Promotion
These limits may be used to prevent abuse, resale activity, fraud, inventory disruption, or promotion misuse.
16. Shipping
Orders are shipped in accordance with our current Shipping Policy.
Shipping availability, cost, and delivery estimates may vary depending on:
- Destination
- Product
- Carrier
- Fulfillment location
- Shipping method
- Customs requirements
Delivery estimates are generally not guaranteed unless expressly stated.
17. Shipping Address
You are responsible for entering complete and accurate delivery information.
Please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Contact details
We may not be able to modify an address after an order enters processing or shipment.
18. Delivery
Once an order has been handed to the carrier, delivery may be affected by circumstances outside our reasonable control.
These may include:
- Carrier delays
- Weather
- Customs
- Public holidays
- Transportation disruptions
- Local delivery conditions
Please refer to our Shipping Policy for additional information.
19. Multiple Packages
An order may be divided into multiple shipments depending on product availability or fulfillment location.
As a result:
- Items may arrive separately
- Delivery dates may differ
- Multiple tracking numbers may be provided
Receiving only part of an order does not necessarily mean that another item is missing.
20. Order Changes
If you need to modify an order, contact us as soon as possible.
Possible requests may include:
- Address correction
- Product change
- Quantity adjustment
- Cancellation
We will try to assist where reasonably possible, but changes cannot be guaranteed after fulfillment has begun.
21. Order Cancellations
Cancellation requests should be submitted promptly to:
Once an order has entered packing, processing, or shipment, cancellation may no longer be possible.
If cancellation cannot be completed, you may need to receive the order first and follow the applicable return process.
22. Returns
Eligible returns are governed by our current Return Policy.
Do not send merchandise to our company address unless specifically instructed by our customer support team.
Approved returns may need to be sent to a designated fulfillment or return location.
23. Refunds
Approved refunds are generally issued to the original payment method.
Processing time may depend on:
- Payment provider
- Bank
- Card issuer
- Financial institution
Once we submit a refund, additional time may be required for the funds to appear in your account.
24. Exchanges
Exchange availability may depend on:
- Product stock
- Product condition
- Return eligibility
- Destination
- Requested variation
In some cases, an eligible return followed by a separate new purchase may be required.
25. Damaged or Incorrect Products
Please inspect your order after delivery.
If a product arrives:
- Damaged
- Defective
- Incorrect
- Missing components
please contact us promptly at support@qynorevix.com.
Include:
- Order number
- Description of the issue
- Clear photographs
- Video evidence where relevant
We may request additional information before providing a resolution.
26. Lost or Missing Shipments
If tracking indicates a potential delivery issue, please first review the carrier information.
Where necessary, we may assist by reviewing tracking records or available shipment details.
Claims involving lost or missing packages may be subject to carrier investigation.
27. Refused or Unclaimed Packages
If a customer refuses delivery, fails to collect a parcel, or provides an incorrect address, the shipment may be returned.
Where permitted, any refund may be reduced by applicable:
- Shipping costs
- Return shipping fees
- Carrier charges
- Handling expenses
28. Fraud Prevention
We reserve the right to review, hold, decline, or cancel orders that appear suspicious or potentially fraudulent.
Verification may involve requests for additional order or payment information.
This is intended to protect both customers and our business from unauthorized transactions.
29. Resale and Commercial Purchasing
Unless otherwise agreed in writing, products purchased through Qynorevix are intended primarily for personal or household use.
We may restrict orders that appear intended for unauthorized resale, commercial redistribution, or abuse of promotional offers.
30. Risk of Loss
Responsibility for a shipment may transfer in accordance with applicable law and the shipping arrangement used for the order.
Nothing in these Terms is intended to reduce mandatory consumer protection rights.
31. Product Use
Customers are responsible for:
- Following product instructions
- Using products for their intended purpose
- Providing appropriate pet supervision
- Inspecting items for damage
- Discontinuing use when a product becomes unsafe
Qynorevix is not responsible for damage resulting from misuse, unauthorized modification, improper care, or use contrary to product instructions, to the extent permitted by law.
32. Limitation of Liability
To the maximum extent allowed by law, Qynorevix and Zasco Hongkong Limited will not be responsible for indirect, incidental, special, or consequential losses resulting from a purchase or use of a product.
Nothing in these Terms excludes liability that cannot legally be excluded or restricted.
33. Consumer Rights
These Terms of Purchase do not override mandatory consumer rights.
If applicable local consumer law gives you greater protection than these Terms, those legal protections will apply.
34. Force Majeure
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
- Natural disasters
- Severe weather
- Government restrictions
- Public emergencies
- War or civil disturbance
- Labor disruptions
- Carrier failures
- Supply chain interruptions
- Internet or technical outages
Performance may be delayed for as long as those circumstances reasonably continue.
35. Changes to These Terms
We may update these Terms of Purchase to reflect changes in:
- Business practices
- Store operations
- Products
- Payment systems
- Legal obligations
- Regulatory requirements
Updated terms will be posted on qynorevix.com with a revised “Last Updated” date.
For an individual purchase, the terms applicable at the time of the transaction will generally govern, subject to applicable law.
36. Contact Us
If you have questions regarding an order, payment, purchase, cancellation, return, or these Terms of Purchase, please contact:
Qynorevix
Website: qynorevix.com
Email: support@qynorevix.com
Phone: (775) 264-1660
Company: Zasco Hongkong Limited
Company Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG
Please note that the company address above is not automatically a merchandise return address. Contact customer support before returning any product.
Last Updated: September 8, 2026