Return Policy

Last Updated: September 8, 2026

At Qynorevix, we want you to feel confident when shopping for your pet. If something is not right with your order, please review the return terms below and contact our support team for assistance.

This Return Policy applies to purchases made through qynorevix.com.

Return Eligibility

To be eligible for a return, the item must generally:

Be returned within the applicable return period stated on our website
Be unused or only minimally handled as necessary to inspect the item
Be in its original condition
Include original packaging, accessories, labels, manuals, or other included components where applicable
Not show signs of misuse, excessive wear, contamination, pet damage, or intentional alteration

We may request photographs, videos, or other information before approving a return.

Certain products may have additional return conditions due to hygiene, safety, customization, product type, or other factors.

How to Request a Return

Before sending any item back, please contact us at:

Email: support@qynorevix.com
Phone: (775) 264-1660

When contacting us, please include:

Your full name
Order number
Email address used at checkout
The item you would like to return
The reason for the return
Clear photos or videos if the product is damaged, defective, incorrect, or otherwise problematic

If your return is approved, our team will provide the applicable return instructions.

Please do not send items back without first contacting us.

Return Address

Do not automatically send returned merchandise to our company address.

Approved returns may need to be sent to a different return or fulfillment location depending on the product, warehouse, supplier, or destination.

Our support team will provide the correct return address after reviewing your request.

Items sent to an unauthorized address may not be accepted, identified, or refunded.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to:

A change of mind
Ordering the wrong size, color, quantity, or product
No longer wanting the item
Another reason unrelated to a product defect or fulfillment error

the customer may be responsible for return shipping costs, unless otherwise required by law.

If the item arrived damaged, defective, or incorrect because of an error attributable to us or the fulfillment process, please contact our support team before returning it. We will review the circumstances and provide the appropriate resolution where applicable.

Original shipping charges may be non-refundable unless otherwise required by law or stated in an applicable policy.

Damaged or Defective Products

Please inspect your order after delivery.

If an item arrives damaged, defective, or unusable, contact us promptly at support@qynorevix.com.

To help us review the issue, please provide:

Your order number
A clear description of the problem
Photos showing the product
Photos of the packaging where relevant
Video evidence if needed to demonstrate the issue

Do not dispose of the product or packaging until our team has completed the initial review, unless doing so is necessary for safety reasons.

Depending on the circumstances, we may offer an appropriate solution such as replacement, refund, partial refund, or another remedy consistent with applicable policy and law.

Incorrect Items

If you receive a product that does not match the item ordered, please contact us as soon as possible.

Include photographs of the product you received along with your order details.

Once the issue is verified, we will provide further instructions.

Missing Items

If part of your order appears to be missing, first check whether your order was divided into multiple shipments.

Some products may be shipped separately and arrive at different times.

If all available tracking information indicates that the order should have been delivered and an item is still missing, contact us at support@qynorevix.com with your order number and details of the missing product.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law.

These may include:

Items that have been significantly used
Products damaged through misuse or improper care
Items showing pet chewing, scratching, staining, contamination, or excessive wear
Personalized or customized products
Clearance or final-sale merchandise where clearly identified
Gift cards
Products that cannot be safely resold for hygiene reasons once opened or used
Items returned without authorization

If you are unsure whether your item is eligible, contact us before shipping it back.

Pet-Related Hygiene Considerations

Because many of our products are intended for pets, hygiene and sanitation may affect return eligibility.

Items that have been heavily used, contaminated, exposed to bodily fluids, chewed, or otherwise made unsuitable for resale may not qualify for return unless the item is defective and applicable law provides otherwise.

Please inspect sizing, features, materials, and suitability before extended use.

Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchange availability depends on product inventory and the circumstances of the request.

In some cases, the simplest option may be to return an eligible item and place a new order separately.

We cannot guarantee that a replacement item will remain in stock while a return is being processed.

Refunds

Once an approved return is received and inspected, we will determine whether the item meets the applicable return requirements.

If approved, the refund will generally be issued to the original payment method.

Please note that processing times vary depending on the payment provider, bank, or financial institution.

After a refund is submitted by us, additional time may be required before the funds appear in your account.

Partial Refunds

In certain cases, only a partial refund may be appropriate.

This may apply where:

An item is returned with missing accessories or packaging
The product shows unnecessary handling or wear
The condition has materially changed after delivery
Only part of an order qualifies for refund
Another reasonable deduction is permitted under applicable law

Any applicable deduction will be determined after the returned item has been reviewed.

Refunds for Shipping Charges

Shipping charges are generally treated separately from the product price.

Unless otherwise required by law or unless the return results from an error attributable to us, original shipping fees may not be refundable.

Return shipping costs may also be deducted from a refund where applicable and permitted.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@qynorevix.com.

We will try to accommodate cancellation requests when possible.

However, once an order has entered processing, packing, fulfillment, or shipment, cancellation may no longer be available.

If cancellation is no longer possible, you may need to wait until the order arrives and request a return under this policy.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because of incorrect or incomplete delivery information, additional shipping or handling costs may apply.

Any refund issued for such an order may be reduced by applicable shipping, return, carrier, or handling charges where legally permitted.

Customers are responsible for providing accurate shipping information when placing an order.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

Check around the delivery location
Ask household members or neighbors
Review any delivery photo or carrier notification
Contact the carrier where appropriate

If the package still cannot be located, contact us and provide your order number.

We will assist with available information, but carrier-confirmed delivery claims may be subject to additional review.

Promotional and Bundle Orders

Returns involving promotional bundles, multi-buy offers, free items, or discount packages may be adjusted to reflect the actual value of the items retained.

If a promotion required the purchase of multiple products to receive a discount or free item, returning only part of the qualifying order may affect the amount eligible for refund.

Any adjustment will be made in accordance with the terms of the promotion and applicable law.

Return Processing Time

Once a return reaches the designated return location, please allow a reasonable period for inspection and processing.

Processing times may vary during:

Holiday periods
Major promotions
High-volume sales events
Carrier disruptions
Other periods of unusually high demand

We appreciate your patience while eligible returns are reviewed.

Chargebacks and Payment Disputes

If you have a concern regarding an order, we encourage you to contact us first so we can attempt to resolve the matter directly.

Submitting a payment dispute while an active return or refund request is being reviewed may delay resolution.

Nothing in this section limits any legal rights you may have with your payment provider or under applicable law.

Consumer Rights

Nothing in this Return Policy is intended to limit or exclude rights that cannot legally be waived under applicable consumer-protection laws.

Where local law provides stronger rights than the terms stated here, the applicable legal requirements will control.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or order issues, contact:

Qynorevix
Website: qynorevix.com
Email: support@qynorevix.com
Phone: (775) 264-1660

Company: Zasco Hongkong Limited

Company Address:
ROOM 1911, LEE GARDEN ONE
33 HYSAN AVENUE
CAUSEWAY BAY, HONG KONG

Please note that this company address is not automatically the merchandise return address. Contact customer support before returning any item.